Resource Navigator – Scranton

Maternal and Family Health Services’ programs touch the lives of over 100,000 people each year and empower individuals and families of diverse backgrounds to lead healthier lives. Our mission of empowerment, inclusion, and caring extends to our valued staff as well.  We are better together because of our diversity, recognition of differences as strengths, and commitment to providing a culture of acceptance internally as well as to the people we serve. 

Working to meet the health and nutritional needs of women, children and families with information, education, and quality care, MFHS is currently seeking a full time Resource Navigator for our Circle of Care Scranton location.

Job Summary:   

The Resource Navigator is responsible for connecting MFHS clients with needed programs and services offered by MFHS and/or community partners, and is key to providing education, support, and guidance to clients in overcoming barriers to obtaining services and promoting informed decision-making. This position is instrumental in promoting and achieving service integration across MFHS programs.

Duties & Responsibilities:

• Care Navigation – Connect clients to care and aid clients in navigating and accessing health and social services needed for improved health outcomes. Assist with fielding calls to the MFHS care navigation line and providing information on all MFHS programs, facilitate internal and external referrals for services, evaluate client eligibility and follow up on referrals. Assist clients with completing insurance applications, appointment scheduling, arranging for transportation assistance, and enrollment in public assistance programs.
• Preparing Clients for Appointments – Provides appointment reminders, information on eligibility and required documentation needed for appointments, and payment reminders; completes insurance pre-certifications and makes missed appointment and appointment rescheduling calls.
• Promote Service Integration – Collaborates with MFHS staff to connect clients across all MFHS programs and coordinates care through case management support and referral follow-up. Maintains effective communication and builds positive professional relationships with clients and co-workers to eliminate barriers to care. Document referrals and navigation services provided through tracking forms, electronic referral forms, and electronic medical records.
• Engage with Community Partners – Engages with existing community partners and develops new partnerships across diverse fields (including health care, mental health/behavioral health, education, career services, criminal justice, children and youth, housing, food assistance, domestic violence prevention, and other social services), accumulating extensive knowledge of the services available through them, and maintaining a database of the resources and services offered.
• Assist with Outreach – Participates in community and MFHS sponsored events which promote awareness and referrals to MFHS programs and resources.
• Administrative Support – Assist as needed with administrative client support functions including front desk support, client surveys, translation, and sharing client education resources.
• Promote and contribute to organizational and programmatic goals of MFHS
• Acquire, demonstrate, and maintain an in-depth knowledge of programs and services offered by MFHS, MFHS subrecipients, and within the community to secure all needed services for the client and their family.
• Perform other duties necessary to support the provision of services.

Qualifications/Requirements/Experience: 

• High School Diploma or G.E.D. required; Degree in public health, Community Health Worker Certificate or related field preferred.
• One year experience working in community setting with families of diverse ethnic, cultural, and socioeconomic backgrounds.
• Obtain Community Health Worker Certification within 2 years of hire.
• Excellent communication and interpersonal skills.
• Demonstrated skills in creative problem solving, community engagement, and outreach.
• In-depth knowledge of the assets, challenges, and knowledge of psychosocial, economic, and cultural determinants to health cultural competencies in the local community.
• Commitment to MFHS Mission, Vision, Values.
• Bilingual (English/Spanish) required
• Ability and willingness to travel to other locations within the region for meetings and events.
• Demonstrated ability to show empathy, patience, and understanding when working with individuals facing various challenges and from diverse backgrounds.

MFHS offers employees:  

• Excellent employee and family medical, dental, and vision Insurance  
• 11 paid holidays  
• Generous paid time off  
  • Earn 2 weeks to start, 3 weeks after 2 years, and 4 weeks after 4 years!  
  • 4 personal days  
  • Earn sick time beginning your first day  
• 100% 401k Company Match (up to 6% of compensation) 
• FSA/DCFSA 
• MFHS Paid Life and Disability Insurance  
• Employee Assistance Programs 
• Supplemental Benefits  
• Family friendly schedules – no holidays, evenings, or weekends 
• Paid training & development  
• Flexible leave options 
• Wonderfully collaborative and supportive culture 

Join our compassionate & caring team! 

MFHS is an ADA and EEO employer. Persons representing all aspects of diversity are encouraged to apply.